Frequently Asked Questions

To assist you, we have compiled a short list of the most frequently asked questions and answers. We trust that these questions and answers will respond to your concerns.

Q. What are your hours of operation?

A. See our location information page for current information.

Q. What is the monthly fee for savings and checking?

A. Share (savings) accounts have NO MONTHLY FEE. Checking accounts have a $2.50 security fee. There are no per check fees and dividends are paid on your share account. See our fee schedule for more information.

Q. Do you have to maintain a minimum balance?

A. A $5.00 minimum balance is required to keep your account active, and avoid a monthly service fee. Higher balances are required on some accounts to earn dividends. See our rate schedule and fee schedule for more information. 

Q. Can I have my payroll check deposited directly into my Credit Union account?

A. Yes! Simply contact the Credit Union and/or your payroll department.

Q. Will I have to close my account at the Credit Union if I leave my job or relocate?

A. Absolutely not. "Once a member, always a member" - for life!

Q. Can my family members join the Credit Union?

A. Yes - immediate family members are eligible for membership. Contact a credit union representative for further details.

Q. How do I check my MasterCard balance or report a lost or stolen MasterCard?

A. You can call customer service toll-free at 800-237-6211 to check your balance 24 hours a day. You can also speak to someone about your account during normal business hours. If you have lost your MasterCard or had it stolen, call toll-free 800-237-6211. You can also check your credit card balance online.

Q. How can I check on my Credit Union account after hours?

A. By using Call 24, the Credit Union's Audio Response System. The service is FREE and allows you access to your account 24 hours a day, seven days a week. Call (954) 772-2330.

Q. Where may I use my ATM card?

A. Anywhere you see the logos displayed on the back of your card. Several ATM locators are available online.

Q. How long do I have to be a member before I can apply for a loan?

A. There is no waiting period. Once you become a member, you can get a loan answer within 24 hours.

Q. Can I apply for a loan online?

A. Yes! You can apply for a loan, get information on your credit card, and even order checks online.


Looking for the answer to a different question? Send us an email and we will respond to you quickly.

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