Credit Sense FAQs

Credit Sense is now available to you via online banking. It will be available on the mobile app later this year.

Q. What is Credit Sense?
A. Credit Sense is a free comprehensive Credit Score program offered by Coral Community Federal Credit Union that helps you stay on top of your credit.

  • Providing your latest credit score and report
  • Helping you understand key factors that impact the score
  • Providing the most up to date offers that can help reduce your interest costs

 With this program, you always know where you stand with your credit and how your Credit Union can help save you money.

Credit Sense also monitors your credit report daily and informs you by email if there are any major changes detected such as:

  • a new account being opened
  • change in address or employment
  • delinquencies that have been reported or an inquiry has been made

Monitoring helps users stay alert for identity theft.

Q. What is a Credit Sense Credit Report?
A Credit Sense Credit Report provides you all the information you would find on your credit file including:

  • a list of open loans, accounts and credit inquiries
  • details on your payment history and credit utilization
  • public records that show up on your account

When you check your credit file with credit sense there will be no impact to your score.

Q. Is there a fee?
No. Credit Sense is entirely free and no credit card information is required to register.

Q. How often is my credit score updated?
As long as you are a regular online banking user, your credit score will be updated every month and displayed in your online banking screen. You can click “refresh score” as frequently as every day by navigating to the detailed Credit Sense site, within online banking.

Q. How does the Credit Sense differ from other credit scoring offerings?
Credit Sense pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

Q: Why do credit scores differ?

A: There are three major credit-reporting bureaus—Equifax, Experian and Transunion—and two scoring models—FICO or VantageScore—that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be taken into account when calculating a score and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660,
Unfavorable 501-600, Bad Below 500.

Q: Will Coral Community Federal Credit Union use Credit Sense to make loan decisions?
No, Coral Community Federal Credit Union uses its own lending criteria for decisioning loans.

Q: Will Credit Sense share my credit score with Coral Community Federal Credit Union?
A: No, Credit Sense is a free service to help you understand your credit health, how you make improvements in your score and ways you can save money on your loans with Coral Community Federal Credit Union.

Q: How does Credit Sense keep my financial information secure?
Credit Sense uses bank level encryption and security measures to keep your data safe and secure. Your personal information is never shared or sold to a third party.

Q: If the Credit Union doesn’t use Credit Sense to make loan decisions, why do we offer it?
A: Credit Sense can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—you have a clear picture of your credit health and can qualify for the lowest possible interest rate. You’ll also see offers on how you can save money on your new and existing loans with Coral Community Federal Credit Union.

Q: What if the information provided by Credit Sense appears to be wrong or inaccurate?
A: Credit Sense makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from, and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within their Credit Sense Credit Report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.

Q: There is a section on the site that features both Coral Community Federal Credit Union product offers and financial education articles. Why am I seeing this?
A: Based on your Credit Sense information, you may receive Coral Community Federal Credit Union offers on products that may be of interest to you. In most cases, these offers may have lower interest rates than the products you already have. The educational articles, written by Jean Chatzky and the Credit Sense team, are designed to provide helpful tips on how you can manage credit and debt wisely.

Q: Will accessing Credit Sense ‘ping’ my credit and potentially lower my credit score?
A: No. Checking Credit Sense is a “soft inquiry”, which does not affect your credit score.  Lenders use ‘hard inquiries’ to make decisions about your credit worthiness when you apply for loans.

Q: Does Credit Sense offer credit report monitoring as well?
A. Yes. Credit Sense will monitor and send email alerts when there’s been a change to your credit profile.

Q. How do Members change their email address or other personal information?
If you access Credit Sense via online banking, you have to do nothing! Your email address will get updated automatically in Credit Sense when you update it in online banking or our representative. However, we always encourage you to inform your financial institution of any contact information updates.

Q: Can Members use Credit Sense on mobile devices?
Yes, Credit Sense is available for both mobile and tablet devices using the browser from your devise to log in.  Credit sense will be integrated into our mobile application later this year.